Frequently Asked Questions
Print file guidelines
What requirements do you have for print files?
● Submit files in PNG or JPEG format with at least 150 DPI.
We strongly recommend using 300 DPI resolution for high-quality printing results.
We recommend using PNG for designs with a transparent background. For other designs, we advise preparing files in JPEG instead.
● Create files in sRGB color profile
To ensure your design looks the same when printed as it does on screen, make sure you create your print file in sRGB color profile.
● Remove print file template guidelines
If you use our downloadable templates, delete the guide layers before saving your files. If you don’t delete them, they’ll show up on the print.
● Use jeekls.com’s color swatches as a reference for color match.
Please unzip it after download and use it as a transparent PNG file during the image creation process.
Tips for best results:
Avoid semi-transparent designs.
Semi-transparent graphics (or elements with lowered opacity) don’t translate well in DTG printing. We advise using solid colors or simulating semi-transparency by halftoning.
Create designs with the necessary DPI.
Simply typing in a new resolution value into the file won’t result in a higher resolution print. If your graphic’s resolution is too low, the best solution is to recreate it.
Use transparency to your advantage
Black ink will appear gray on black garments because of the white underbase used during printing. Leave these areas fully transparent when designing for black garments.
Avoid borders when designing sleeve prints
We advise against using graphics with perfect borders for sleeve printing since the print can warp slightly when the sleeve is being pulled off the pallet.
● DTG disclaimers
We use DTG technique to print your design to the garment.
We don’t print white ink on white garments. Any designs containing white color will have areas with no print on them.
Light ink elements on bright-colored garments might look tinted. This is most evident on Red, Maroon, and other similarly colored garments.
There might be slight discrepancies in print placement.
We can’t guarantee 100% color accuracy if your files aren’t adjusted using our color swatches (download).
● Embroidery disclaimers
Each embroidery type (flat/3D/partial) requires a separate digitized file.
The standard digitization fee for most designs is €8,5 per file.
This is a one-time fee for each new design.
Intellectual Property Rights Policy
● What if I found that someone uses my design in your products?
Jeekls.com service allows users to create designs, and after customers place orders, Jeekls.com manufactures and delivers goods to customers. When creating a design, these users agree that they have all the necessary legal rights to do so. At the same time, Jeekls.com cannot guarantee that 100% of the users who create the design actually have these legal rights, since this cannot be verified during the design process.
With regard to our designs that we post on the products of our store, we declare that almost every design that you see on the products was created (or processed) individually by our designers.
If you suspect that some of our designs are infringing on your intellectual property rights, you can contact Jeekls.com by clicking the Contact Us link in the menu and / or contact us at [email protected]
Please note that your message must contain at least a list of your intellectual property, proof of your intellectual property ownership, a list of links to all projects in which you believe there is a violation, and your contact information.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It’s difficult to predict the shipping times.
You can follow our product manufacturing times and add an additional time for shipping on top of them:
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide! We have printing facilities in the EU (Latvia and Spain), USA, Australia, and Japan. Due to it, we have a quite short delivery time.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
What happens if a package wasn’t delivered, but the tracking states that it was?
If the package was marked as delivered by the carrier, but you haven’t yet received it, we won’t cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
If you are unable to locate the package, it means it was stolen and in this case, we cannot assist you. Also, we’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
What happens if the content of the parcel was damaged during transit?
Unfortunately, if the contents of the parcel were damaged by the carrier during transportation from the factory to you, we will not be able to remake the parcel or refund the money for the order. Please contact the carrier for compensation as soon as possible. If your package arrives with signs of loss or damage, we strongly recommend opening it while the driver is still present, especially if the contents of the package are fragile in nature. In case the goods have been damaged, ask the courier to sign a failed delivery report with photos and a detailed description of the damage, and send this to the courier service with a request to provide you with compensation for the damaged goods.
Why my order was rejected? I am a fan of this famous videogame and I personally created the design in Adobe Illustrator for my use, not for resale!
Please note that any designs that have obvious or closes similarities with designs or logos that are copyrighted would be blocked unless a licensing agreement is provided.
This applies to every printed product, regardless of whether it is intended to be sold or not.
For more specific information on content-related issues with designs, feel free to reach out to our content team at [email protected].
In other words:
We do not print designs that include names or likenesses of video games (or movies, cartoons, anime, and similar) unless you have a licensing agreement that authorizes you to reproduce their image on merchandise for commercial purposes (we do not allow infringing content even if it is only for personal use).
But we will print it as soon as you send us the authorization of the license agreement with the right-holder.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].
I received a wrong/damaged during production product, what should I do?
We’re so sorry if the product you ordered arrived with clearly visible traces of damage during file transfer to the product surface. To help us resolve this for you quickly, please email us at [email protected] within 24-hours time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
Where are returns sent?
The return address is by default our drop shipper’s address, and is based on where your package was fulfilled:
- Packages sent out from its US and Mexico fulfillment centers are returned to 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
- Packages sent out from the Latvian facility are automatically returned to Lidostas parks, Marupes novads, Latvia LV-2167.
- Packages sent out from the Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages fulfilled by our partner facilities in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
- Packages fulfilled by our partner facility in Japan are returned to 817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.
Once the return package reaches the production facility, we’ll notify you via email. Based on the reason for the return, we’ll decide what the next steps should be. Check out our return policy for more info.
How do I report a problem with my order?
You can report problems with an order through your Jeekls.com dashboard.
- Log into your Jeekls.com account
- Find the order in your orders page – search using the order number
- Click on “Order” to open the order summary
- Click “Report” to open the problem report window
- Write up your problem in detail and upload relevant photos where possible
- Click “Report problem”
Be aware that Jeekls.com may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
For more info on returns, please contact us.