There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”

If you are unable to locate the package, it means it was stolen and in this case, we cannot assist you. Also, we’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

What happens if the content of the parcel was damaged during transit?
Unfortunately, if the contents of the parcel were damaged by the carrier during transportation from the factory to you, we will not be able to remake the parcel or refund the money for the order. Please contact the carrier for compensation as soon as possible. If your package arrives with signs of loss or damage, we strongly recommend opening it while the driver is still present, especially if the contents of the package are fragile in nature. In case the goods have been damaged, ask the courier to sign a failed delivery report with photos and a detailed description of the damage, and send this to the courier service with a request to provide you with compensation for the damaged goods.